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Bilingual Contact Center Quality Assurance Specialist (spanish/english)
Monitor and evaluate customer interactions to enhance service quality and compliance.
West Roseville, California, United States
Entry Level
$19.50 USD per hour
1 month ago
GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.
Job is no longer active
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✨ About The Role
- The Bilingual Contact Center QA Specialist will monitor and evaluate interactions between representatives and customers.
- The role involves providing actionable feedback to enhance performance and maintain service standards.
- The specialist will participate in quality calibration and ongoing training to ensure high-quality service.
- Responsibilities include delivering professionally written reviews and reports related to quality assurance needs.
- The position requires effective time management to meet targets within specific timelines.
âš¡ Requirements
- The ideal candidate is bilingual in Spanish and English, demonstrating strong communication skills in both languages.
- Attention to detail is crucial, as the role involves monitoring and evaluating customer interactions.
- A background in quality assurance or customer service would be beneficial for success in this position.
- The candidate should possess analytical and problem-solving skills to identify areas for improvement.
- A commitment to supporting the growth and development of team members is essential.
Bilingual Contact Center Quality Assurance Specialist (spanish/english)
West Roseville, California, United States
$19.50 USD per hour
Software
Job is no longer active
About GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.