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Service Support Engineer
Analyze and resolve technical issues for customers while preparing service visits and quotes.
Deventer, NONE, Netherlands
3 weeks ago
GEA
GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors.
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✨ About The Role
- The Service Support Engineer will serve as the primary contact for internal and external customers regarding service and upgrade projects.
- Responsibilities include preparing service visits, creating service quotes, and diagnosing technical problems for clients.
- The role involves administrative tasks such as processing quotes and following up on service reports.
- The engineer will collaborate closely with Sales Engineers and support field service colleagues by providing technical information as needed.
- The position requires working with MS Office and an ERP system, with a focus on teamwork and collaboration.
âš¡ Requirements
- The ideal candidate should have a technical background, preferably at Mbo 4 or Hbo work level.
- Strong communication skills in English, both written and spoken, are essential for this role.
- A customer-oriented mindset is crucial, as the role involves direct interaction with clients to resolve their issues.
- The candidate should be a team player who can also work independently when required.
- Flexibility and the ability to handle challenging situations, such as dissatisfied customers or complex inquiries, are important traits.
About GEA
GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors.