✨ About The Role
- The role involves managing communications with clients, addressing inquiries, and resolving issues to ensure high satisfaction levels.
- Support for the sales office in preparing offers, quotes, and orders is a key responsibility.
- The candidate will monitor and manage orders throughout all phases, from receipt to delivery.
- Coordination with production and logistics departments is necessary to meet delivery timelines.
- Collaboration with the sales team to identify new business opportunities is expected.
⚡ Requirements
- The ideal candidate should have a high school diploma or a degree in economics, commerce, or a related field.
- Previous experience in a commercial back office role, preferably in the packaging sector, is essential.
- Strong communication and interpersonal skills are necessary to manage client interactions effectively.
- Proficiency in Microsoft Office, especially Excel, is required for managing data and reports.
- The candidate should be able to work independently and handle multiple tasks simultaneously.
- Attention to detail and problem-solving abilities are crucial for ensuring customer satisfaction.
- Fluency in English and Spanish is important for effective communication with clients.