View All Jobs 4893
Customer Support Specialist
Efficiently manage customer inquiries and order processing using our CRM/ERP system.
Janesville, Wisconsin, United StatesNorthvale, New Jersey, United States
Mid-Level
6 months ago
GEA
GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors.
221 Similar Jobs at GEA
✨ About The Role
- The Customer Support Specialist will be the first point of contact for customers, responding to inquiries via email, phone, and customer portals.
- Responsibilities include creating and communicating offers, processing orders, and managing returns and warranties using the CRM/ERP system.
- The role involves close collaboration with parts warehouse and GEA factories to ensure timely deliveries and expedite urgent orders.
- Keeping customers informed about any changes to their orders is a key responsibility to ensure customer satisfaction.
- The position requires balancing multiple tasks and prioritizing effectively to meet customer needs in a fast-paced environment.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience in a customer support role, particularly in a business-to-business environment.
- A strong focus on order processing and inside sales is essential for success in this position.
- Attention to detail is crucial, as the candidate must accurately interpret customer requests and manage multiple tasks effectively.
- Proficiency in SAP, CRM, and MS Office is required, along with a willingness to learn new software.
- The candidate should be self-motivated and organized, capable of working independently as well as part of a team.
About GEA
GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors.