✨ About The Role
- The Customer Service Representative will handle a high volume of incoming calls and identify customers' needs to ensure satisfaction.
- Building sustainable relationships of trust through open and interactive discussions is a key responsibility.
- The role involves managing complaints and providing proper solutions and options while following up to secure resolution.
- Keeping accurate records of customer interactions and processing customer accounts is required.
- The position requires working evening shifts and some weekends, with specific hours outlined in the job post.
⚡ Requirements
- The ideal candidate should have some proven customer support experience or experience as a client service representative.
- Strong phone administration skills and active listening capabilities are essential for success in this role.
- The candidate must be self-motivated and detail-oriented, with excellent problem-solving abilities.
- Exceptional communication and presentation skills are necessary to effectively engage with customers.
- The ability to work independently and as part of various teams is crucial in a fast-paced environment.