✨ About The Role
- The Customer Service Representative will handle a high volume of incoming calls and identify customers' needs to ensure satisfaction.
- Building sustainable relationships of trust through open and interactive discussions with customers is a key responsibility.
- The role involves providing accurate and comprehensive information using the appropriate methods and tools.
- Managing complaints and providing proper solutions while following up to secure resolution is crucial.
- The representative will keep records of customer interactions, process customer accounts, and file necessary documents.
⚡ Requirements
- The ideal candidate should have some proven customer support experience or experience as a client service representative.
- Strong phone administration skills and active listening capabilities are essential for success in this role.
- The candidate must be self-motivated and detail-oriented, with excellent problem-solving abilities.
- Exceptional communication and presentation skills are necessary to effectively engage with customers.
- The ability to work independently as well as collaboratively within various teams is important.
- Candidates should be able to multi-task, prioritize, and manage their time effectively in a fast-paced environment.