Customer Service Representative - Remote Eligible

✨ About The Role

- The Customer Service Representative will handle a high volume of incoming calls and identify customers' needs to ensure satisfaction. - Building sustainable relationships of trust through open and interactive discussions with customers is a key responsibility. - The role involves providing accurate and comprehensive information using the appropriate methods and tools. - Managing complaints and providing proper solutions while following up to secure resolution is essential. - Keeping records of customer interactions and processing customer accounts will be part of the daily tasks. - The position requires following communication procedures, guidelines, and policies to maintain quality service. - The work schedule includes evening shifts and some weekend work, specifically from 1pm to 11pm CST or 3pm to 11pm CST.

⚡ Requirements

- The ideal candidate should have some proven customer support experience or experience as a client service representative. - Strong phone administration skills and active listening capabilities are essential for success in this role. - The candidate must be self-motivated and detail-oriented, with excellent problem-solving abilities. - Exceptional communication and presentation skills are necessary to effectively engage with customers. - The ability to work independently as well as collaboratively within various teams is important. - Candidates should be able to multi-task, prioritize, and manage their time effectively in a fast-paced environment. - A passion for delivering results on-time and exceeding customer expectations is crucial.