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Customer Success Consultant (Associate Level)
Manage relationships and expand key customer accounts on the ERM Libryo Platform.
Mexico City
Junior
2 weeks ago
ERM
ERM is a multinational consultancy firm which focuses on sustainability and the environment.
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✨ About The Role
- The Customer Success Consultant will manage and nurture a portfolio of ERM Libryo customers.
- The role involves building key relationships with customers to understand their needs and requirements.
- Responsibilities include maintaining customer data in the CRM and the ERM Libryo Platform.
- The consultant will provide day-to-day support to the Customer Success team and resolve customer queries across various communication channels.
- The position requires conducting online training sessions for new and existing users of the platform.
- The consultant will generate and distribute monthly internal and external reports.
- Providing quality user feedback to the product team is essential for product development.
- The role may involve undertaking additional duties as required by the co-founders and the Customer Success team.
âš¡ Requirements
- The ideal candidate will have 1-2 years of experience in Account Management or Customer Success.
- Fluency in both Spanish and English is essential for effective communication with customers.
- A keen interest in SaaS and technology will help the candidate thrive in this legaltech environment.
- The successful individual will be customer-centric, focusing on the success and satisfaction of clients.
- Strong organizational skills and attention to detail are necessary to manage multiple customer accounts effectively.
- Excellent communication skills, both written and verbal, are crucial for resolving customer queries and providing support.
- The candidate should be a fast learner who takes initiative and is a self-starter.
- A bachelor's degree in business or a related field is required, with a legal background being a bonus.
About ERM
ERM is a multinational consultancy firm which focuses on sustainability and the environment.