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Customer Account Manager
Manage key customer accounts to ensure satisfaction and compliance with contractual obligations.
Various
Mid-Level
1 month ago
Enviva Biomass
Enviva exists to displace fossil fuels, grow more trees, and fight climate change.
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✨ About The Role
- The Customer Account Manager will serve as a key touchpoint for customers and will be integrated within the wider Commercial team.
- Responsibilities include developing solid and trusting relationships with key customers and acting as the day-to-day liaison for customer issues.
- The role involves engaging with internal teams to proactively manage client accounts according to their changing needs.
- The candidate will track compliance with contractual obligations to ensure deadlines are met for payment and scheduling.
- Regular reporting on key metrics and KPIs will be required, along with managing central information systems for data accessibility.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience managing complex customer accounts and delivering client-focused solutions.
- A bachelor's degree or equivalent practical experience in customer relations or B2B sales is essential for this role.
- The successful individual will possess a customer-focused ethos and an understanding of managing both internal and external expectations.
- Excellent communication skills, both verbal and written, are crucial for influencing and inspiring customers and team members.
- The candidate should be responsible, accountable, and capable of balancing a varied and demanding workload in a fast-paced environment.
About Enviva Biomass
Enviva exists to displace fossil fuels, grow more trees, and fight climate change.