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Global System Support Engineer

Drive root cause analysis for product failures to enhance fleet quality and reliability.
Senior
2 weeks ago
Enphase Energy

Enphase Energy

Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions.

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✨ About The Role

- The Global System Support Center serves as the central point of contact for regional Field Engineers to address system-related issues in the Storage Business Unit. - The role involves diagnosing failing units in the field and assisting the customer support team in confirming RMAs. - The engineer will provide subject matter expertise to field support teams to resolve customer issues effectively. - Conducting root cause analysis on field returns by coordinating with cross-functional teams is a key responsibility. - The engineer will create Failure Analysis Reports that summarize customer problems, impacts, and results of the root cause analysis. - Tracking product failure rates through reports generated using administrative tools and database queries is expected. - Developing innovative methods to identify critical failure modes and prevent them prior to new product launches is part of the role.

âš¡ Requirements

- The ideal candidate will have a Master's or Bachelor's degree in Electrical, Electronics, or Power Systems. - A minimum of 3-5 years of experience in failure analysis, product quality, and reliability is essential. - Candidates should possess a strong understanding of power systems, power electronic devices, and embedded systems. - Hands-on experience with schematics, electronic components, and troubleshooting techniques is required. - Excellent verbal and written communication skills are necessary for effective information consolidation and presentation. - A proactive and innovative mindset with strong analytical problem-solving skills is crucial for success in this role. - Experience working in a Unix/Linux environment and familiarity with programming languages such as Python or Ruby is preferred.
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Global System Support Engineer
Engineering
About Enphase Energy
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions.