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Engineer - Customer Service Spanish

Conduct remote troubleshooting of Enphase products to ensure customer satisfaction and quick resolution.
Junior
2 weeks ago
Enphase Energy

Enphase Energy

Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions.

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✨ About The Role

- The role involves providing professional and timely resolution of technical issues for Enphase customers. - Candidates will be required to answer inbound emails, chats, and phone calls in Spanish. - The support team operates 24/7, and candidates must be open to working weekends and night shifts. - Responsibilities include troubleshooting Enphase products and executing warranty claims. - The role also involves documenting all activities in a central CRM/Help Desk software platform. - Candidates will coordinate with Enphase Engineering to track field issues and log product bugs.

âš¡ Requirements

- The ideal candidate should have a graduate degree in a relevant field such as B.E, B.Tech, BCA, or BSC IT. - A minimum of B2 certification in Spanish is required to effectively communicate with customers. - Candidates must have at least 2 years of experience in a technical support or customer support role. - Strong interpersonal skills are essential for building rapport with customers and colleagues. - The candidate should possess strong verbal and written communication skills in both Spanish and English. - A general understanding of electrical concepts, AC & DC circuits, or an electronics background is highly desirable.
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Engineer - Customer Service Spanish
Engineering
About Enphase Energy
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions.