✨ About The Role
- The role involves providing professional and timely resolution of technical issues for Enphase customers.
- Candidates will be required to answer inbound emails, chats, and phone calls in Spanish.
- The support team operates 24/7, and candidates must be open to working weekends and night shifts.
- Responsibilities include troubleshooting Enphase products and executing warranty claims.
- The role also involves documenting all activities in a central CRM/Help Desk software platform.
- Candidates will coordinate with Enphase Engineering to track field issues and log product bugs.
âš¡ Requirements
- The ideal candidate should have a graduate degree in a relevant field such as B.E, B.Tech, BCA, or BSC IT.
- A minimum of B2 certification in Spanish is required to effectively communicate with customers.
- Candidates must have at least 2 years of experience in a technical support or customer support role.
- Strong interpersonal skills are essential for building rapport with customers and colleagues.
- The candidate should possess strong verbal and written communication skills in both Spanish and English.
- A general understanding of electrical concepts, AC & DC circuits, or an electronics background is highly desirable.