✨ About The Role
- The Head of Digital Product for Customer Operations will be responsible for elevating AI-driven products to enhance customer experiences.
- The role involves optimizing processes by identifying areas for improvement and leveraging AI to make customer interactions more efficient.
- The position requires leading a cross-functional team of product managers, data scientists, and developers who share a passion for AI and customer satisfaction.
- Data analysis will be a key component, guiding product development to delight customers and improve efficiency.
- The candidate will play a pivotal role in shaping the future offerings of the company in the renewable energy sector.
âš¡ Requirements
- The ideal candidate will have at least 5 years of experience in product management and/or customer operations, preferably in AI or related technologies.
- A strong technical affinity is essential, with the ability to understand algorithms and balance technical details with business requirements.
- A customer-focused mindset is crucial, with a keen understanding of the importance of excellent customer experiences and user needs.
- Excellent communication skills are necessary to convey complex ideas clearly and inspiringly to various stakeholders.
- The candidate should be a visionary leader capable of developing strategic roadmaps for AI products in customer operations.