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Head Of Digital Product (w/m/d) Customer Operations

Elevate AI-driven customer operations products to enhance user experience and operational efficiency.
Senior
1 week ago
Enpal

Enpal

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✨ About The Role

- The Head of Digital Product for Customer Operations will be responsible for elevating AI-driven products to enhance customer experiences. - The role involves optimizing processes by identifying areas for improvement and leveraging AI to make customer interactions more efficient. - The position requires leading a cross-functional team of product managers, data scientists, and developers who share a passion for AI and customer satisfaction. - Data analysis will be a key component, guiding product development to delight customers and improve efficiency. - The candidate will play a pivotal role in shaping the future offerings of the company in the renewable energy sector.

âš¡ Requirements

- The ideal candidate will have at least 5 years of experience in product management and/or customer operations, preferably in AI or related technologies. - A strong technical affinity is essential, with the ability to understand algorithms and balance technical details with business requirements. - A customer-focused mindset is crucial, with a keen understanding of the importance of excellent customer experiences and user needs. - Excellent communication skills are necessary to convey complex ideas clearly and inspiringly to various stakeholders. - The candidate should be a visionary leader capable of developing strategic roadmaps for AI products in customer operations.
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Head Of Digital Product (w/m/d) Customer Operations
Operations
About Enpal
Rent or buy a solar solution