✨ About The Role
- The IT Helpdesk Technician will be the first point of contact for issues regarding equipment, software, and other IT requests.
- Responsibilities include responding to service desk tickets and providing solutions for reported customer problems.
- The role involves maintaining IT inventory and ensuring hardware availability for incoming employees.
- The technician will assist with internal office moves and buildouts, as well as support printer/scanner setup.
- The position may require flexibility to work some evenings and weekends for special projects.
âš¡ Requirements
- The ideal candidate will have a relevant undergraduate degree or at least 2 years of related experience in IT support services.
- A basic knowledge of Windows and Mac OS X is essential for troubleshooting and support tasks.
- Candidates should possess basic networking knowledge to assist with various IT issues.
- Experience with Microsoft Office and SharePoint is necessary for effective communication and documentation.
- The successful individual will demonstrate the ability to work independently and thrive in a fast-paced environment.
- Strong interpersonal skills are required to interact successfully with internal clients.