Customer Service Manager

✨ About The Role

- The Customer Service Manager will oversee day-to-day client support and operational excellence within the Solar and Storage Operations and Maintenance division. - This role involves serving as the primary point of contact for daily operational inquiries and client requests. - The CSM will ensure service delivery aligns with client expectations and maintain strong relationships to enhance client satisfaction. - Regular check-ins and service performance reviews with clients will be conducted to monitor satisfaction and address concerns. - The position requires collaboration with internal teams, including field technicians and engineers, to address operational challenges and maintain service continuity.

⚡ Requirements

- The ideal candidate will have a bachelor's degree in business, engineering, renewable energy, or a related field, or equivalent experience. - A minimum of 3 years of experience in customer service, operations, or a related role, preferably within the renewable energy or utilities sector, is essential. - Strong organizational and problem-solving abilities are crucial for managing multiple priorities in a fast-paced environment. - Exceptional interpersonal and communication skills are necessary to maintain strong relationships with clients and internal teams. - Familiarity with Solar PV and Energy Storage systems, including their operations and maintenance, will be beneficial for this role.