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Customer Service Rep II
Manage Original Equipment customer accounts and coordinate shipping packets with production scheduling.
Florence, South Carolina, United States
Mid-Level
3 weeks ago
Clarios
Clarios creates the most advanced battery technologies for nearly every type of vehicle. We are a global leader in advanced energy storage solutions.
Job is no longer active
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✨ About The Role
- The Customer Service Rep II will serve as the main point of contact for customers, ensuring a positive experience.
- Responsibilities include handling orders, resolving issues, and managing customer delivery metrics.
- The role involves performing daily account checks and updating customers on shipment or production changes.
- Effective communication with customers through various channels is a key aspect of the job.
- The representative will document and resolve customer complaints efficiently and process order changes and cancellations.
âš¡ Requirements
- The ideal candidate will have 3 to 4 years of experience in customer service, preferably within a manufacturing environment.
- Strong communication skills, both written and verbal, are essential for effectively interacting with customers.
- Basic math skills are required to handle order processing and account management tasks.
- Proficiency in Microsoft Office is necessary for daily operations and documentation.
- The candidate should be able to work independently with minimal supervision.
Customer Service Rep II
Florence, South Carolina, United States
Sales
Job is no longer active
About Clarios
Clarios creates the most advanced battery technologies for nearly every type of vehicle. We are a global leader in advanced energy storage solutions.