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It Service Delivery Manager

Act as a counterpart for the European Data Center Team to support ongoing projects.
Markdorf, Baden-Württemberg, Germany
Senior
2 months ago
BorgWarner

BorgWarner

We deliver innovative and sustainable mobility solutions aiming to support a clean, energy-efficient world.

✨ About The Role

- This role involves ensuring first-class IT service delivery across various locations, particularly for infrastructure services. - The candidate will support local production and manufacturing connectivity and act as a counterpart for the European Data Center Team. - Responsibilities include independent troubleshooting and problem-solving, as well as coordinating and escalating operational issues to management. - The position requires a willingness to travel to different locations in Germany and to be part of distributed service teams. - The successful candidate will help build strong morale and team spirit within the team while fostering a culture of success through results.

⚡ Requirements

- The ideal candidate will have at least 5 years of experience working in Information Technology, demonstrating a strong background in IT service delivery. - Proficiency in German and effective communication skills in English are essential, with additional European languages being a plus. - The candidate should have experience in 2nd and 3rd level support, particularly in a multi-language environment, showcasing their technical troubleshooting skills. - A strong focus on user satisfaction and the ability to build IT service relationships with customers at various levels is crucial for success in this role. - Experience with Service Management tools, preferably Service NOW, and familiarity with ITIL principles will be beneficial.
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It Service Delivery Manager
Markdorf, Germany
Software
About BorgWarner
We deliver innovative and sustainable mobility solutions aiming to support a clean, energy-efficient world.