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Customer Service

Manage and resolve customer complaints to enhance overall satisfaction and loyalty.
Kirchheimbolanden, Rheinland-Pfalz, Germany
Junior
2 weeks ago
BorgWarner

BorgWarner

We deliver innovative and sustainable mobility solutions aiming to support a clean, energy-efficient world.

✨ About The Role

- The Customer Service Representative will support the Regional Sales Manager in daily operations and order processing. - Responsibilities include managing customer orders using the SAP IT system and monitoring order statuses. - The role involves coordinating with shipping and customs departments to implement individual shipping instructions. - The representative will also manage customer accounts receivables and maintain pricing and master file data. - The position requires taking ownership of customer complaint handling and ensuring a smooth customer experience.

âš¡ Requirements

- The ideal candidate should have a bachelor's degree in Business Administration or equivalent vocational education and experience. - A minimum of 2 years of experience in customer service is required for this role. - Proficiency in both English and German is essential, with good verbal and written skills. - Knowledge of Polish or Turkish is a plus, enhancing communication with a broader customer base. - The candidate should possess strong problem-solving skills to effectively handle customer complaints and inquiries.
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Customer Service
Kirchheimbolanden, Rheinland-Pfalz, Germany
Sales
About BorgWarner
We deliver innovative and sustainable mobility solutions aiming to support a clean, energy-efficient world.