✨ About The Role
- The Customer Service Representative will support the Regional Sales Manager in daily operations and order processing.
- Responsibilities include managing customer orders using the SAP IT system and monitoring order statuses.
- The role involves coordinating with shipping and customs departments to implement individual shipping instructions.
- The representative will also manage customer accounts receivables and maintain pricing and master file data.
- The position requires taking ownership of customer complaint handling and ensuring a smooth customer experience.
âš¡ Requirements
- The ideal candidate should have a bachelor's degree in Business Administration or equivalent vocational education and experience.
- A minimum of 2 years of experience in customer service is required for this role.
- Proficiency in both English and German is essential, with good verbal and written skills.
- Knowledge of Polish or Turkish is a plus, enhancing communication with a broader customer base.
- The candidate should possess strong problem-solving skills to effectively handle customer complaints and inquiries.