✨ About The Role
- The Manager, Information Technology Operations will oversee the day-to-day activities of the Service Desk and Operations teams.
- Responsibilities include providing technical support and ensuring the reliability and availability of enterprise systems.
- The role involves managing IT asset inventory and vendor contracts throughout their lifecycle.
- The manager will develop and maintain policies and procedures to enhance the IT infrastructure.
- They will also monitor system performance and ensure the security and efficiency of IT systems.
âš¡ Requirements
- The ideal candidate will have over 10 years of progressively responsible experience in information technology operations.
- They should possess strong problem-solving and analytical skills, with the ability to maintain an operational view while addressing issues.
- Excellent communication skills are essential for collaborating with various departments and managing multiple projects.
- A service-oriented mindset is crucial for ensuring customer support and satisfaction within the IT team.
- Experience in managing and mentoring team members is important for fostering a productive work environment.