✨ About The Role
- The role involves managing a variety of HR processes in accordance with regional policies and procedural guidelines.
- The candidate will act as a Subject Matter Expert and Quality Auditor for the contact management process.
- Responsibilities include managing and coordinating queries on a case management tool.
- The position requires producing standard correspondence to employees and external parties.
- The candidate will liaise with employees, line managers, and other HR colleagues to ensure effective communication.
- The role involves working closely with the HR Community and Centers of Excellence.
- The position requires handling contact management globally and ensuring comprehensive coverage through rotational shifts.
âš¡ Requirements
- The ideal candidate should have strong proficiency in written communication, as this is a mandatory requirement for the role.
- Attention to detail and accuracy are crucial, as the role involves managing various HR processes.
- The candidate should be resilient and able to work under pressure without losing composure.
- A customer-focused mindset is essential, with a passion for meeting the needs of internal and external stakeholders.
- Strong interpersonal skills are necessary to build effective relationships with colleagues at all levels.
- The candidate should be proactive and able to work independently with minimal guidance.
- High levels of confidentiality must be demonstrated in handling sensitive information.