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Operations Supervisor (canada Line)
Lead a team to enhance the Canada Line's reputation for high-quality customer service.
Richmond, British Columbia, Canada
Mid-Level
$89,000 - 98,000 CAD / year
4 weeks ago
Atkins Realis
We are a world-class engineering services and nuclear organization.
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✨ About The Role
- The Operations Supervisor will report directly to the Operations Manager and oversee a team of attendants.
- Responsibilities include managing performance, setting clear goals, and monitoring adherence to quality standards.
- The role involves direct participation in recruitment, performance management, and disciplinary processes.
- The supervisor will assist in developing company policies and procedures to enhance customer service and safety.
- The position requires carrying out operational duties on trains and at stations, especially during emergencies.
âš¡ Requirements
- The ideal candidate will have experience in managing teams and leading operations in a service-oriented environment.
- Strong leadership skills are essential, with a focus on performance management and employee development.
- The candidate should possess excellent communication skills to effectively mediate conflicts and support frontline employees.
- A background in safety management and compliance is crucial, as this role is safety critical.
- The successful individual will be proactive in promoting teamwork and continuous improvement in customer service standards.
Operations Supervisor (canada Line)
Richmond, British Columbia, Canada
$89,000 - 98,000 CAD / year
Operations
About Atkins Realis
We are a world-class engineering services and nuclear organization.