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IT Service Desk Manager
Lead initiatives to enhance service catalog management and improve customer satisfaction metrics.
Lemont, Illinois, United States
Mid-Level
1 month ago
Argonne National Laboratory
Argonne is home to groundbreaking discoveries and transformative technologies across many science domains.
Job is no longer active
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✨ About The Role
- The IT Service Desk Manager will supervise and mentor a team of 3-5 Tier 1 and Tier 2 support professionals.
- This role involves managing daily operations, including resource planning and work allocation for the Service Desk.
- The manager will act as an escalation point for technical issues related to macOS, Windows, and Linux systems.
- The position requires collaboration with IT leadership to align the Service Desk's offerings with organizational goals.
- The manager will lead initiatives to enhance service catalog management, knowledge management, and service level agreements.
âš¡ Requirements
- A successful candidate will have a minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field.
- The ideal individual should possess at least 4+ years of experience in IT operations or customer support roles, with a focus on team leadership or supervisory experience.
- Strong technical skills and proven leadership abilities are essential for this role.
- The candidate should demonstrate a collaborative approach to working with stakeholders across various IT departments.
- A commitment to fostering a culture of continuous learning and collaboration within the team is crucial.
IT Service Desk Manager
Lemont, Illinois, United States
Software
Job is no longer active
About Argonne National Laboratory
Argonne is home to groundbreaking discoveries and transformative technologies across many science domains.