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Software Engineer 1 (L2 Support) - Remote Eligible
Proactively monitor and resolve technical issues to ensure minimal disruption to business operations.
Remote
Junior
3 weeks ago
Arcadia
The climate crisis-fighting tech company unlocking access to data and clean energy sources.
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✨ About The Role
- The primary responsibility of the L2 Engineer will be to monitor dashboards and alert systems to detect anomalies or potential issues.
- The role involves proactive incident management, including raising Jira tickets and categorizing issues based on urgency and business impact.
- Immediate issue resolution is a key aspect of the job, requiring strong debugging skills to minimize disruption to business operations.
- Documentation of incidents, resolutions, and relevant processes is essential to improve efficiency and support knowledge sharing.
- Collaboration with internal teams is necessary to communicate incident details and coordinate resolutions effectively.
âš¡ Requirements
- The ideal candidate will have at least 2 years of experience in a technical support or engineering role, particularly in L2 support.
- A strong proficiency in Python is essential for troubleshooting, scripting, and automation tasks.
- Candidates should possess excellent SQL scripting skills to effectively manage and query databases.
- Strong debugging and problem-solving abilities are crucial for swiftly resolving technical issues that may arise.
- Effective communication skills are necessary for documenting incidents and collaborating with internal teams under time-sensitive conditions.
About Arcadia
The climate crisis-fighting tech company unlocking access to data and clean energy sources.